Privacy Policy
How we handle information when you explore Craft Room, subscribe, receive your downloads by email or contact our team.
Last updated: November 11, 2026. Operator: iizvel LLC.
1. Who is responsible for your information
This Privacy Policy explains how iizvel LLC, operating Craft Room at JoinCraftRoom.com, handles personal information in connection with our website, monthly digital subscriptions, email-delivered downloads and customer support. Contact: iizvel LLC, 8401 Mayland Dr Ste A, Richmond, VA 23294-4648, USA. Email: [email protected]. Phone: +1 (478) 309-6704. Website: JoinCraftRoom.com. In this policy, “we” means iizvel LLC and “you” means an adult customer, visitor or person contacting us.
This policy describes the information needed for our digital service and the rights you may have under applicable law. It is not a substitute for consent where consent is required. Third-party websites and services have their own policies. Where a tool or practice is described conditionally, its use depends on the features actually enabled; the policy does not authorise undisclosed tracking.
2. Our family service is purchased by adults
Craft Room offers age-appropriate project ideas for parents and children, but subscriptions, payments, download delivery and support are intended for adults. We do not ask children to open accounts, buy subscriptions or submit personal information. A parent should download and print resources and supervise activities rather than entering a child’s personal details on the website.
We do not knowingly collect personal information directly from children under 13, or a higher age where applicable law requires parental consent. If you believe a child has supplied information, contact [email protected] so we can investigate and take appropriate deletion or other protective steps. Do not send a child’s photograph, school, date of birth or address with routine support requests.
3. Information you provide
When you order or contact us, information may include your name, email address, billing address, selected plan, order reference, subscription status, payment confirmation and support correspondence. We need the purchasing email to send your downloadable ebooks, illustrated guides, project instructions, material lists, printables, checklists, patterns and planners.
You may also provide cancellation instructions, refund details, marketing preferences or feedback. Provide only what is relevant. We do not need children’s profiles to deliver a family activity pack. Do not send passwords, complete payment-card numbers, government identification documents or health details in ordinary email.
4. Payments and transaction records
Payment services may collect card details, billing information, authentication results and fraud-prevention information directly during checkout. Their handling of those details is governed by their own policies and applicable law. We may receive limited payment information such as a transaction identifier, payment status, card brand or last digits, rather than full card credentials.
We use transaction and subscription records to confirm payment, administer monthly renewals, investigate failed or duplicate charges, process the 30-day first-purchase refund guarantee, stop future renewals following cancellation and meet accounting obligations. A refund or cancellation does not require us to delete records we must retain for legal or financial reasons.
5. Email delivery and download records
All Craft Room product deliveries are by download in email, through attachments or download links, not physical shipment. We use your email address to send confirmations, resources, receipts, necessary renewal information and support replies. Email and file-delivery services may process recipient addresses, timestamps, delivery or bounce status and technical records needed to provide the download.
Where a delivery system records link requests, basic download activity or email engagement, that information may help diagnose missing files, detect abuse and improve reliability. Optional marketing measurement must follow applicable consent and notice requirements. We do not need to monitor a child’s craft activity to provide the subscription. Email providers may separately process messages under their own terms.
6. Technical information from website visits
Our website host and enabled services may process an IP address, browser and device type, operating system, referring page, requested page, approximate location derived from IP and time of access. Logs can help serve pages, maintain security, diagnose errors and prevent misuse. These records do not mean we know a visitor’s precise physical location.
If analytics tools are enabled, they may provide information about visits, page interactions and site performance. We should configure such tools in a way appropriate to our obligations and provide any required choice before using non-essential tracking. This policy does not claim that a particular advertising or analytics tool is installed.
7. Cookies, local storage and similar technologies
The site and its providers may use cookies or similar technologies for necessary functions such as security, checkout continuity and preferences. Optional analytics or advertising technologies, if enabled, can have different purposes and require additional disclosure or consent depending on your location. Necessary technologies and optional ones should not be treated as interchangeable.
Use available website privacy controls and your browser settings to manage cookies. Blocking necessary storage may affect checkout or other functions. Clearing cookies may reset preferences. If no optional tools are deployed, there is no need to consent to them; if they are added, relevant notices and choices must be updated. Browser settings do not automatically cancel subscriptions or unsubscribe an email address.
8. How we use personal information
We use information to process orders, administer the Family Maker, Home & Garden and Complete Craft Room monthly subscriptions, deliver the digital benefits purchased, maintain subscription and billing records, answer questions, resend missing downloads and provide reasonable customer support. We also use information to verify cancellation and refund requests without unnecessary friction.
Other purposes can include securing the website, detecting fraud, troubleshooting files and delivery, complying with law, resolving disputes and maintaining records. With appropriate permission or another lawful basis, we may send news, project ideas and offers. We do not use this policy as permission to collect unrelated sensitive information or build children’s profiles.
9. Lawful grounds where required
Where applicable privacy law requires a lawful basis, order fulfilment, email delivery and subscription administration generally rely on performing a contract or taking requested steps before a contract. Accounting, tax and legally required responses may rely on legal obligations. Proportionate security, fraud prevention and service improvement may rely on legitimate interests, subject to your rights.
Optional marketing or non-essential tracking may rely on consent where required. You may withdraw consent without affecting processing that was lawful before withdrawal. If we rely on a legitimate interest, you may object as allowed by law. The available legal basis depends on the actual activity and your location, not simply the wording of this policy.
10. Service providers and recipients
Information may be shared with providers supporting website hosting, file storage and delivery, email transmission, payment processing, security, customer support, accounting and professional advice, to the extent necessary for those functions. Providers should receive appropriate instructions or contractual safeguards where required. Their independent activities may also be covered by their own policies.
We may disclose information when required by valid legal process, to protect people or legal rights, investigate fraud, or in a proposed or completed merger, sale or business transfer with appropriate safeguards. We do not publish customer email lists or make household order details available to other subscribers. Request information about relevant recipients by contacting support.
11. Advertising, sale and cross-context sharing
We do not sell customer download lists as a product. This statement does not by itself determine whether any particular advertising technology is a “sale,” “sharing” or “targeted advertising” under a state privacy law. Such classifications depend on how a tool is actually configured and what information is disclosed.
If we introduce processing that falls within those definitions, we must provide the notices, opt-out mechanisms and recognition of applicable preference signals required by law before or when the processing occurs. You can contact [email protected] to ask about current practices and exercise any applicable opt-out rights. We do not knowingly sell or share children’s information.
12. Marketing choices and service messages
If you receive promotional email, use the unsubscribe instruction in the message or contact [email protected] to ask us to stop. We may keep a minimal suppression record to respect that preference. Processing an unsubscribe request may take a short administrative period as allowed by law.
Essential messages about a paid order, downloads, billing, cancellation, refunds, security or legal changes may still be sent. Marketing unsubscribe does not cancel a subscription. To stop future subscription renewals, send an explicit cancellation request. Similarly, cancelling your membership does not automatically erase a separately maintained marketing preference unless you ask.
13. Support, verification and private correspondence
We use support correspondence to understand and resolve requests. To find your subscription, we may ask for your purchasing email, order reference or limited transaction details. We seek information proportionate to the request and avoid asking for unnecessary identity documents. If additional verification is legally necessary, we will explain an appropriate method.
Email is not guaranteed to be confidential or secure. Do not send full payment-card information, passwords or sensitive family details. We may keep records of how a cancellation, refund or privacy request was handled to demonstrate compliance, prevent fraud and avoid repeated errors. Phone contact does not imply that calls are recorded; recording would require any applicable notice or consent.
14. Project photos, feedback and permissions
If you voluntarily send a project photograph, it may reveal people, a home interior, location clues or file metadata. Consider removing identifying details before sharing. Do not send images of children or other people without appropriate permission. A project idea can usually be discussed without a person’s face or personal details.
We use submitted material to address the request or purpose for which it was sent. We will seek appropriate permission before publishing identifiable customer photographs or testimonials for marketing. Sending a support image does not automatically grant a publicity release. Contact us if you want to discuss withdrawal of a publication permission; legal and practical limits may apply to copies already lawfully distributed.
15. Retention and deletion
We retain information for as long as reasonably necessary for its purpose, including providing the subscription, handling refund and cancellation requests, meeting legal and tax obligations, resolving disputes and preventing fraud. Different records have different retention needs; we do not promise that every record is deleted immediately when a membership ends.
When information is no longer needed, it should be deleted, de-identified or securely restricted as appropriate. Backup copies may remain until their normal rotation and should not be restored for unrelated use. You may request more information about retention criteria or request deletion, subject to lawful exceptions. A marketing suppression record may be retained to keep honouring your opt-out.
16. Security and your responsibilities
We use reasonable organisational and technical safeguards appropriate to the information and service. No website, email service, storage system or internet transmission is completely secure. We cannot guarantee that unauthorised access will never occur. If a qualifying security incident occurs, we will provide notifications required by applicable law.
Keep access to your purchasing email secure, use strong credentials where an account exists, and avoid forwarding private download links. Check the authenticity of unexpected billing messages. We will not ask you to email your password or complete card number. Contact us if you suspect an unauthorised purchase or compromised delivery link.
17. International processing
Craft Room is operated from the United States. The website and service providers may process information in the United States or other countries where they operate. Data-protection laws may differ from those in your place of residence.
Where applicable law requires safeguards for an international transfer, the relevant transfer must use an appropriate legal mechanism, such as applicable contractual protections or another lawful basis. This policy does not assert that every transfer is covered by a specific certification. Contact support for information about safeguards relevant to your request.
18. Access, correction, deletion and portability
Depending on where you live and which laws apply to the business, you may have rights to know or access personal information, correct inaccuracies, request deletion, receive a portable copy, restrict processing or object to certain processing. Some laws also provide rights relating to targeted advertising, sales, sharing or certain automated decisions.
Rights are not absolute. We may need to retain transaction records, protect another person’s information or comply with legal obligations. We will explain an applicable exception where required. We do not promise statutory rights that do not apply, but you may always contact us to ask about your information or request a correction.
19. How to submit a privacy request
Email [email protected] with “Privacy request” in the subject, or write to iizvel LLC at the postal address in this policy. Describe the request and use the email associated with your purchase when possible. Do not include sensitive documents in an initial email. You may call +1 (478) 309-6704 for help reaching the appropriate contact.
We will verify identity in a proportionate way and respond within applicable legal time limits. An authorised agent may act where permitted, subject to appropriate proof of authority and identity verification. We will not unlawfully discriminate against you for exercising a privacy right. If you disagree with a decision, reply asking for review or an appeal where applicable; you may also complain to a competent privacy regulator.
20. US state privacy notices
Where a comprehensive US state privacy law applies, the categories described here may include identifiers and contact details, commercial and subscription information, internet or device activity, approximate geolocation from an IP address and the contents of support communications. Sources include you, your browser and providers involved in your transaction. Purposes and recipient categories are explained above.
Coverage and available rights vary by state and by legal thresholds. We do not assert that Craft Room meets every state law’s applicability threshold. Where required, we will provide access, correction, deletion, portability and opt-outs, recognise qualifying universal opt-out signals, and provide an appeal process. We do not use this policy to waive any applicable state protection.
21. EEA, UK and other regional rights
If the GDPR, UK GDPR or another applicable regional privacy law protects your interaction with us, you may have rights to access, rectify, erase, restrict or object to processing, obtain portability and withdraw consent where relevant. You may lodge a complaint with the supervisory authority competent for your residence, work or the alleged infringement.
Our business contact is listed above. Any obligation to appoint a local representative, provide additional transfer safeguards or make specific disclosures depends on the law’s applicability and the actual processing. This policy does not represent that such an appointment or certification exists. Contact us about the safeguards and contact route relevant to your circumstances.
22. Automated decisions, external links and accessibility
Payment and security providers may use automated fraud-detection tools, which can affect whether a payment proceeds. Contact support if you believe a legitimate order has been blocked so an appropriate review can be considered. This statement does not describe a separate Craft Room system making significant legal decisions about you.
External supply stores, software tools and other linked websites operate independently and are not covered by this policy. Review their notices before providing information. If you need this policy or a privacy-response process in a more accessible format, contact support and we will seek a reasonable way to assist.
23. Changes and contact
We may revise this policy to reflect changes in services, legal obligations or actual information practices. We will indicate the revision date and provide additional notice or obtain consent when required. A policy update does not retroactively authorise an incompatible use of information. Keep a copy if you need a record of the version you reviewed.
For questions about privacy, email delivery, children’s information, rights requests or this policy, contact iizvel LLC, 8401 Mayland Dr Ste A, Richmond, VA 23294-4648, USA. Email: [email protected]. Phone: +1 (478) 309-6704. Website: JoinCraftRoom.com. For a membership cancellation, state clearly that you want to stop future renewals; for a privacy request, describe the information or right concerned so we can route it correctly.