Terms of Service
The details behind your Craft Room membership: digital delivery, monthly billing, family use, refunds and your legal rights.
Last updated: November 11, 2026. Operator: iizvel LLC.
1. About Craft Room and these terms
Craft Room is operated by iizvel LLC (“Craft Room,” “we,” “us,” or “our”). These Terms of Service govern JoinCraftRoom.com, our paid monthly digital resource subscriptions, downloadable resources, communications and related support. “You” means the adult customer or other person using our services. Our business contact details are: iizvel LLC, 8401 Mayland Dr Ste A, Richmond, VA 23294-4648, USA. Email: [email protected]. Phone: +1 (478) 309-6704. Website: JoinCraftRoom.com. These terms concern digital content, not physical goods or in-person instruction.
Please read these terms before ordering. By placing an order and accepting these terms at checkout, you agree to the applicable subscription, delivery, licensing and dispute provisions. Browsing alone does not replace any consent required by law. If you do not agree, do not place an order. Mandatory consumer rights apply regardless of any provision here.
2. Adult customers and family participation
The purchasing customer must be at least 18 years old and legally able to enter a contract. Craft Room is purchased and managed by adults. Children may enjoy appropriate projects only with a parent or responsible adult’s permission and supervision. A family-oriented resource is not an invitation for a child to create an account, provide payment details or contact us independently.
The adult customer is responsible for deciding whether an activity suits a child’s age, abilities, maturity, allergies and environment. Age guidance is a starting point, not a guarantee of suitability. Do not provide children’s names, photographs, school details or other personal information when ordering or requesting support.
3. What your subscription includes
Craft Room provides digital resources for practical home fixes, beginner DIY, home improvements, decorating, furniture upcycling, gardening, home organisation, sewing, crochet, arts, paper crafts, candle making and simple family activities. Depending on the plan and offer, resources may include ebooks, illustrated guides, step-by-step project instructions, material lists, printable templates and patterns, checklists and planners.
All deliveries are digital downloads supplied by email, either as attachments or links to download files. We do not ship books, craft kits, tools, ingredients, plants, furniture or other physical materials. No videos, video lessons, live classes, individual trade services or one-to-one professional advice are included. Website images illustrate project ideas; they are not a promise of physical products or identical results.
4. Monthly plans and prices
Our standard monthly plans are Family Maker at $13.97 per month, Home & Garden at $39.97 per month, and Complete Craft Room at $44.97 per month, in US dollars. Family Maker focuses on family crafts and printable activities. Home & Garden focuses on practical home, organisation, decorating, upcycling and gardening resources. Complete Craft Room combines the family and home-focused resource categories described in the offer.
The plan description displayed before purchase identifies the specific digital benefits included in your order. Do not assume a particular number of files, new releases, custom designs or access to every resource unless expressly stated in that offer. Applicable taxes and any separately disclosed charges appear before you authorise payment. Your bank may apply its own currency-conversion or international transaction charges.
5. Orders, confirmation and delivery email
Check your selected plan, recurring price and email address before submitting an order. After successful payment, delivery is made to the email address supplied at checkout. The order confirmation and delivery message may arrive separately. A payment that is declined, incomplete or under review may delay fulfilment. We may decline an order for suspected fraud, legal restrictions or an obvious pricing error; if payment has been collected for an order we cannot fulfil, we will refund it.
We do not promise instant arrival or a particular release schedule unless it is expressly stated before purchase. Check spam, junk, promotions and blocked-sender settings. If you have not received an expected download, email [email protected] with your order reference and purchasing email so we can investigate and resend where appropriate. Never send a full payment-card number or password.
6. Download access and technical requirements
You need a working email address, internet access, sufficient device storage and compatible software to open the supplied file formats, such as a PDF reader. Printing requires a suitable printer or a separate print service at your cost. Colour, scale and page layout can vary by printer, paper and device. Follow any print-at-actual-size instructions and test a pattern’s scale before cutting materials.
Download links may have security or expiry restrictions. Save a personal backup of files you are entitled to retain. If a link expires or a file appears damaged, contact support for assistance; replacement depends on verifying your order and the resource’s availability. Delivery does not include installation, printer troubleshooting, equipment or guaranteed compatibility with every device.
7. Automatic monthly renewal and billing authorisation
Unless an offer expressly states otherwise, the subscription renews automatically each month until cancelled. By purchasing a recurring plan with the required checkout consent, you authorise the disclosed initial charge and recurring monthly charges to your selected payment method, together with applicable taxes. The recurring amount and renewal conditions must be presented before payment; these terms do not substitute for that disclosure.
Renewals generally follow the original billing date. Where a month lacks that date, the billing system may use the nearest applicable date. Save your confirmation for the exact billing details. We may send receipts, required renewal notices or payment reminders. No free trial, annual commitment or introductory discount should be assumed unless specifically offered.
8. Payment problems and plan changes
Keep your billing information current. If a payment fails, the payment provider may retry it in accordance with the checkout terms and applicable law. We may pause future deliveries or end the subscription if payment remains unsuccessful. We will not charge an undisclosed penalty through these terms.
Contact support before changing plans if you need clarification. The confirmation for a change must explain its effective date, charge and any credit or proration. Do not assume that purchasing a second plan automatically cancels the first. Price changes for future billing periods will be communicated with any notice required by law, and you may cancel before the changed renewal takes effect.
9. Cancel your membership without hassle
You may cancel by emailing [email protected] from your purchasing email with a clear request to cancel your Craft Room subscription. Include an order reference if available. You do not need to explain why you are leaving. You may also call +1 (478) 309-6704 for help. We may ask for limited information to locate the correct subscription, but not your password or full card number.
An online cancellation form may be used only when it is operational and confirms receipt; an inactive form, typing an email without submitting, or closing the website does not cancel billing. Email support if you are uncertain. We will process a clear, verifiable cancellation without unnecessary steps. Cancellation stops future renewals once effective; it does not by itself refund a past charge. Request cancellation before the next renewal, and contact us promptly if a charge occurs after an effective cancellation.
10. What happens after cancellation
Unless you request immediate termination or a refund ends access, cancellation generally takes effect at the end of the paid billing period. Future subscription deliveries and any subscription-only access then stop. Cancellation does not require returning a physical product because the service is entirely digital.
You may keep lawfully downloaded resources for the personal household use permitted below unless they were refunded, obtained without authorisation or otherwise subject to an expressly disclosed limited licence. Cancellation does not grant ongoing access to new resources, replacement links forever, commercial rights or rights to redistribute any file.
11. 30-day first-purchase refund guarantee
If your first Craft Room subscription purchase is not right for you, request a refund within 30 calendar days of that initial purchase by emailing [email protected]. Include your purchasing email and order reference if available. The guarantee covers the initial subscription payment, not every later renewal, repeat purchase or upgrade, unless the offer or applicable law provides more generous rights.
A physical return is not required. Once the initial purchase is refunded, stop using the refunded resources and delete your downloaded copies and personal reproductions to the extent reasonably possible. We will cancel the associated subscription unless you clearly instruct otherwise and a lawful alternative is agreed. We do not condition the initial guarantee on keeping digital resources unopened.
12. Refund processing and legal remedies
Approved refunds are sent to the original payment method where possible. Bank and payment-provider processing times vary; an approved refund may not appear immediately. If the original method is unavailable, contact us to arrange a lawful alternative. We may request reasonable proof of purchase and take proportionate measures against duplicate or fraudulent claims.
After the first-purchase guarantee period, renewal refunds are not automatic, but contact support about duplicate charges, non-delivery, material defects or charges after cancellation. We will investigate and provide remedies required by law. Nothing here limits a non-waivable right to a refund, repair, replacement, charge dispute or statutory withdrawal. Cancellation and refund requests are separate unless expressly handled together.
13. Personal household licence
When payment is valid, we grant you a limited, non-exclusive, non-transferable licence to download, read and print the resources included in your order for your own non-commercial household use. You may work on projects with members of your household and make reasonable personal backup copies. Copyright and ownership remain with Craft Room or the relevant rights holder.
Do not upload files to public drives, social groups, websites or marketplaces; share download links outside your household; resell, sublicense or bundle templates; or remove ownership notices. A household licence is not a classroom, club, childcare, workshop, business or commercial-production licence. Ask support about written permission before using resources in those settings or selling items based on a pattern.
14. Respectful and lawful use
Do not use the service for fraud, infringement, harassment, unlawful activities or unauthorised access. Do not scrape or systematically extract our resource library, bypass payment or security restrictions, interfere with delivery systems or distribute malware. Do not use another customer’s identity or payment information.
We may suspend access where reasonably necessary to protect customers, rights holders or our systems, investigate misuse, or comply with law. We will apply any notice and refund obligations required by law. We may not use these terms to avoid delivering a paid order without an appropriate remedy.
15. Project safety and adult responsibility
Our resources are general educational and inspirational information, not professional assessment of your home, health or circumstances. Read the entire project and manufacturer instructions before starting. Check materials, tools, working surfaces and protective equipment. Keep small parts, cords, sharp implements and chemicals away from young children and pets. Stop if a task is beyond your ability or cannot be completed safely.
Adults must handle hot tools, blades, power tools, strong adhesives, solvents and other hazards. Children require active supervision rather than an adult merely being nearby. Age ranges do not eliminate choking, burn, puncture, allergy or other risks. Never leave an ongoing activity or a child unattended where the project requires supervision.
16. Home fixes, decorating and upcycling
Check local codes, permits, landlord or association permissions and manufacturer requirements before altering property. Use qualified professionals for electrical, gas, structural, major plumbing, asbestos, lead paint, mould remediation and other regulated or hazardous work. A beginner DIY guide is not a substitute for a licensed professional or building inspection.
Older furniture and surfaces may contain hazardous coatings. Confirm stability, anchoring, load limits and suitability before reuse, especially in children’s rooms. Ventilate painting and finishing areas; observe curing times and disposal rules. Do not alter safety-critical furniture or equipment based only on an illustrative project.
17. Crafts, candles, textiles and gardening
Candle making is for adults only and involves heat and fire risk. Follow wax, fragrance, vessel and wick supplier limits, use suitable equipment, test responsibly and never leave heat or a burning candle unattended. A craft recipe does not certify a finished candle for sale or guarantee fire safety.
Sewing and crochet may involve needles, scissors and cords; use age-appropriate adult assistance. Avoid projects with detachable small parts for children who may mouth them. For gardening, check plant toxicity, allergies, soil safety and local conditions. Adults handle sharp tools, fertilisers and chemicals. Do not eat unidentified plants or assume a homegrown item is safe without appropriate checks.
18. Results, resource changes and availability
Skill, materials, measurements, devices, printers and local conditions affect results. Photos are examples rather than guarantees. Project time and supply estimates are approximate. Read material lists before purchasing supplies; Craft Room does not reimburse third-party purchases simply because a result differs from an illustration.
We may correct errors, update files and rotate future content. We will not materially reduce a paid contractual benefit without any remedy or consent required by law. Temporary outages, email-provider filtering and maintenance can affect availability. Contact us about inaccessible or materially inaccurate resources so we can investigate.
19. Communications and third-party services
We use email to provide order confirmations, downloads, billing messages, cancellations, support and legal notices. These service messages are distinct from optional promotional email. Unsubscribing from marketing does not cancel a paid subscription, and cancelling a subscription does not necessarily change a separate marketing preference.
External payment, printing, software, supply or other services may have their own terms and privacy practices. We do not control those services. A mention of a material or tool is not a promise of availability, a professional endorsement or inclusion in your subscription price. Read applicable third-party instructions and terms.
20. Privacy, feedback and photographs
Our Privacy Policy describes how personal information is handled. Provide only information needed to process your order or request. Do not email children’s photographs or sensitive personal data unless there is a specific, appropriate reason and a lawful basis to do so.
You retain ownership of feedback or project photos you send us. Sending a support message does not give us permission to publish your family’s images as advertising. We will seek appropriate permission before using identifiable customer submissions publicly. Do not submit work or images you do not have permission to share.
21. Warranties and consumer protections
To the fullest extent permitted by law, the website and general educational resources are provided as available without additional implied guarantees of uninterrupted operation, perfect accuracy, suitability for every project or a particular result. Any express promises in the checkout offer and rights that cannot lawfully be excluded remain in effect.
Nothing in these terms excludes liability or remedies that applicable law prohibits excluding, including applicable rights concerning digital content, fraud, wilful misconduct or personal injury caused by negligence where such exclusion is unlawful. If a disclaimer is not permitted in your jurisdiction, it applies only to the lawful extent.
22. Limits of liability
To the extent allowed by law, we are not liable for indirect, special or consequential losses, lost profits, loss of business opportunities or losses caused by unsafe use, unauthorised modifications or failures of unrelated third-party services. You remain responsible for assessing a project’s risks and seeking professional assistance when appropriate.
Where a monetary liability cap is lawful, our aggregate liability arising from the service is limited to the amount you paid to Craft Room in the 12 months before the event giving rise to the claim. This cap does not apply to liability that cannot legally be limited and does not remove the refund guarantee or mandatory consumer remedies.
23. Informal dispute resolution
Before starting arbitration, either party should send written notice describing the dispute, the relevant order, the facts and the requested resolution. Send notices to [email protected] or to iizvel LLC at the postal address above, marked “Legal notice.” We will use the contact details associated with your purchase to respond.
The parties will attempt in good faith to resolve the dispute for 30 days after receipt, unless urgent relief or applicable law requires a different process. This procedure must not prevent a timely claim or impair a non-waivable right. Neither party is required to accept an unfavourable settlement.
24. Individual binding arbitration
Except for the exceptions below and to the extent permitted by law, disputes arising from these terms, a subscription, digital delivery, billing or the parties’ relationship will be resolved by binding individual arbitration rather than a court trial. The Federal Arbitration Act governs this arbitration agreement where applicable. The parties will use the American Arbitration Association’s applicable Consumer Arbitration Rules, including its consumer protections and fee limitations, subject to the provider accepting administration.
The arbitrator may award individual relief available under applicable law and must issue a reasoned written decision. Remote participation or a location reasonably convenient to the consumer will be available consistent with the rules. We will pay amounts the provider’s consumer rules or applicable law require us to pay. You will not be required to pay arbitration costs that make the agreement unlawful. If the named provider cannot administer the case, the parties may agree on another consumer-protective provider; neither party may unilaterally impose materially less protective procedures.
25. Arbitration exceptions and 30-day opt-out
Either party may bring an eligible individual claim in small-claims court. Either may seek lawful urgent relief to protect intellectual property or prevent unauthorised system access without waiving arbitration of other issues. Public injunctive relief and other non-waivable remedies remain available in the forum required by law. This agreement does not restrict reports to regulators or cooperation with authorities.
You may opt out of arbitration and its associated class-action waiver by sending a clear written opt-out to [email protected] or our postal address within 30 days of your first purchase accepting these terms. Include your name, purchasing email and a statement that you opt out. Opting out does not require returning a digital product, requesting a refund or cancelling your membership. It does not affect the other terms or the price of your subscription.
26. Class-action and representative-action waiver
TO THE EXTENT PERMITTED BY LAW, CLAIMS SUBJECT TO ARBITRATION MAY BE BROUGHT ONLY IN AN INDIVIDUAL CAPACITY, NOT AS A CLASS REPRESENTATIVE, CLASS MEMBER, PRIVATE ATTORNEY GENERAL OR PARTICIPANT IN A PURPORTED REPRESENTATIVE PROCEEDING. THERE IS NO JURY IN ARBITRATION. YOU AND IIZVEL LLC WAIVE THE RIGHT TO HAVE A CLAIM SUBJECT TO ARBITRATION HEARD BY A JURY OR RESOLVED THROUGH CLASS ARBITRATION.
The arbitrator may not consolidate more than one person’s claims or preside over a class or representative proceeding unless all affected parties expressly agree after the dispute arises and applicable law permits it. This waiver is material and essential to the agreement to arbitrate and is nonseverable from that agreement. If any part of this waiver is limited, voided or unenforceable, the agreement to arbitrate is null and void, and the dispute proceeds in a court with jurisdiction, subject to applicable law. A court, not an arbitrator, determines the enforceability of this waiver. Nothing waives non-waivable public remedies or statutory rights.
27. Governing law, courts and general provisions
Virginia law governs these terms to the extent not displaced by federal law or mandatory laws protecting you where you live. Where a dispute is not subject to arbitration, it may be brought in a court with jurisdiction in Virginia, unless applicable consumer law allows or requires a different forum. We do not deprive you of any non-waivable local protection.
Except for the special nonseverability rule for the class-action waiver, an unenforceable provision is limited or severed only as necessary and the remainder continues. A failure to enforce a provision is not a permanent waiver. We may transfer these terms in connection with a legitimate business transfer without reducing mandatory customer rights. You may not transfer your subscription or licence without our consent.
28. Changes, records and contacting us
We may update these terms prospectively and will provide notice and obtain consent where required. Changes do not retroactively remove accrued refund rights or alter an existing dispute without any legally required agreement. Keep the version and order confirmation applicable to your purchase. A material change to recurring charges must be disclosed before it is applied in accordance with law.
For downloads, cancellation, the 30-day first-purchase guarantee, accessibility assistance or legal notices, contact iizvel LLC, 8401 Mayland Dr Ste A, Richmond, VA 23294-4648, USA. Email: [email protected]. Phone: +1 (478) 309-6704. Website: JoinCraftRoom.com. When writing, provide your purchasing email and a brief description of the issue. Do not include full payment-card details. These terms and the offer accepted at checkout form the agreement for the relevant purchase, subject always to mandatory law.